Widerrufsrecht
Withdrawal Policy
Right of Cancellation / Right of Withdrawal
The term "Rücktrittsrecht" (right of cancellation) commonly used in Austria corresponds to the term "Widerrufsrecht" (right of withdrawal) commonly used in Germany and applied in the Consumer Rights Directive. We therefore use the equivalent pair of terms "right of withdrawal (right of cancellation)". This withdrawal policy uses only the term "right of withdrawal". This has the same meaning as the Austrian term "right of cancellation".
No right of withdrawal (right of cancellation)
There is no right of withdrawal (right of cancellation) for goods made to customer specifications or clearly tailored to personal requirements.
There is no right of withdrawal (right of cancellation) for goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded.
There is no right of withdrawal (right of cancellation) for newspapers, periodicals or magazines (with the exception of subscription contracts).
Lapse of the right of withdrawal (right of cancellation)
For goods delivered sealed which are not suitable for return for reasons of health protection or hygiene, the right of withdrawal (right of cancellation) lapses if the goods have been unsealed after delivery.
For audio or video recordings such as CDs, DVDs, etc., as well as for computer software delivered in a sealed package, the right of withdrawal (right of cancellation) lapses if the goods have been unsealed after delivery.
For goods which, after delivery, have by their nature been inseparably mixed with other items, the right of withdrawal (right of cancellation) lapses.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us
3by3 Department
Lackenberg 4
Tel.: +436642422858
Email: 3by3.department@gmail.com
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or to
3by3 Department
Lackenberg 4
without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.
Please contact us at 3by3.department@gmail.com before sending anything back. We will then provide you with the correct return address.
The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and send it back.)
To
3by3 Department
Lackenberg 4
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.