Informativa sulla privacy
Privacy Policy
Last updated: 21 August 2026
3by3 Department operates this shop and this website, including all related information, content, features, tools, products and services, in order to provide you, our customer, with a curated shopping experience (the "Services"). 3by3 Department is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose personal information when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our terms and conditions and this Privacy Policy, this Privacy Policy prevails with regard to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and that you agree to the collection, use and disclosure of your information as described in this Privacy Policy.
What personal information do we collect or process?
When we use the term "personal information", we refer to information that identifies you or another person, or that can be directly associated with you. Personal information does not include information that is collected anonymously or that has been anonymised in such a way that identification or attribution to you is not possible. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that personal information:
• Contact details including name, postal address, billing address, delivery address, telephone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including username, password, security questions, configurations and settings.
• Transaction information including the items you view, add to your cart, add to your wishlist, or purchase, return, exchange or cancel, as well as your past transactions.
• Communications with us including the information you provide when communicating with us, for example when you submit a customer support request.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.
Sources of personal information
We may collect personal information from the following sources:
• Directly from you. We collect this information, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services. We collect this information, among other things, from your device, when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers. We collect this information, among other things, when we engage service providers to enable certain technologies and when they collect or process your personal information on our behalf.
• From our partners and other third parties.
How do we use your personal information?
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
• Providing, customising and improving the Services. We use your personal information to provide the Services to you. This includes, among other things, performing our contract with you, processing your payments, fulfilling your orders, saving your configurations and the items you are interested in, sending notifications relating to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a curated shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal information to better customise and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send marketing and promotional communications by email, SMS or post, and to show you online advertising for products or services on the Services or on other websites, including on the basis of items you have previously purchased or added to your cart, as well as other activities relating to the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with any other person.
• Communicating with you. We use your personal information to provide you with customer support and effective services, to respond to your enquiries in a timely manner, and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to lawful legal process, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce those terms and policies.
How do we disclose personal information?
In certain circumstances we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following:
• With Shopify, this includes vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• We disclose personal information to business and marketing partners who provide marketing services for you and display advertising to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to disclose information about you in order to show you targeted advertising and marketing based on your online activity across different merchants and websites.
• When you request or otherwise give your consent for us to disclose certain information to third parties, for example in order to deliver products to you, or when you use social media widgets or login integrations.
• We disclose personal information to our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services is disclosed to Shopify as well as to third parties, who may be located in countries other than your country of residence, in order to provide and improve the Services for you. We work with various payment service providers to process payments. Depending on the payment method you select, the personal information required for payment processing is transmitted to the respective payment service provider. This may include, in particular, Shopify Payments (including credit and debit card payments), Apple Pay, Google Pay and EPS. This data is processed solely for the purpose of payment processing and in accordance with the privacy terms of the respective payment service provider. In order to protect, grow and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our shop, with other merchants and with Shopify. To provide these advanced features, Shopify may use personal information collected about your interactions with our shop, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information on how Shopify uses your personal information and what rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights in relation to your personal information listed there via the link to the Shopify privacy portal.
Third-party websites and links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on those websites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by any third party. Our inclusion of such links does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated within the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of any "disclosure" or "sale" of personal information of individuals under 16 years of age (as those terms are defined under applicable law).
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee "perfect security". In addition, information you send to us may be at risk during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.
How long we retain your personal information depends on various factors. These include, for example, whether we need the information to manage your account, provide Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may decline your request to the extent permitted by law.
• Right of access/information. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request that we delete the personal information we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we disclose it to a third party in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails. You can object to receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, for example about your account or about orders you have placed.
If you reside in the United Kingdom or the European Economic Area, you may, subject to the exceptions and limitations of local law, exercise the following rights in addition to those listed above:
• Right to object and right to restrict processing. You may have the right to request that we stop or restrict the processing of personal information for certain purposes.
• Withdrawal of consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of processing based on your consent before its withdrawal.
You can exercise these rights where indicated within the Services, or by contacting us using the contact details set out below. For more information on how Shopify uses your personal information and what rights you have, including rights relating to data processed by Shopify, please see https://privacy.shopify.com/en.
You will not suffer any disadvantage as a result of exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf. This may require you to confirm your identity directly with us. We will respond to your request promptly and as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details set out below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details set out below, or by lodging your complaint with the competent data protection authority. For the European Economic Area, a list of the competent data protection supervisory authorities is available. If you wish to access it, you may do so here.
International transfers
Please note that we may transfer, store and process your personal information outside the country in which you reside.
Where we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data transfer is to a country that has been found to provide an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes to our practices, or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date accordingly and provide any notice required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please contact us by email at 3by3.department@gmail.com. For the purposes of applicable data protection laws, we are the data controller of your personal information.